We aim for you to be delighted with your knife, cut throat razor or accessory purchase.
Cutler Road reserves the right to update these terms and conditions at any time and without prior notice.
1. Payment of Goods
Knives, cut throat razors and accessories available for purchase can be ordered via our website 24/7. We accept payment via Credit Cards, Debit Cards and Internet Banking. We can accept cash and eftpos payment only for items collected from our premises. All items are to be paid for in full prior to dispatch.
In special cases where an alternative arrangement has been agreed where payment is made on receipt of goods, this payment must be made within 5 business days following receipt of goods. If payment has not been made within this time frame, your debt will be referred to a collection agency and you will be responsible for the payment of any further costs this incurs.
Credit Card Payment via Swipe HQ Checkout:
We accept Visa, Mastercard and Debit cards via Swipe HQ Checkout. Swipe HQ complies with global Payment Card Industry Security Standards (PCI DSS). Data is SSL encrypted and securely transferred to their McAfee monitored secure servers.
Payment via Internet Banking:
Payment can be made directly into our bank account. Select the payment by online banking option at checkout and you will be automatically provided with the bank account details to make your transfer by email. Payment needs to be made within 3 business days otherwise your order will be cancelled. Please note that it can take a few days for funds to be cleared using this payment method and goods are only shipped once the payment appears in our account.
We have taken all reasonable measures to represent all items as accurately as possible. Some slight variations may occur, particularly due to the handcrafted and/or natural nature of many of our products. Colour variations can also occur due to differences in monitor settings or batch-to-batch variations during manufacture.
3. Returns and Refunds
Cutler Road personally selects items that we would be happy to use ourselves. All items are inspected prior to dispatch and packed with care to ensure that you are satisfied with your purchase. If you purchase a cut throat razor, it will be honed for you to be shave ready unless otherwise specified or requested. If, for some reason, you are not completely satisfied with your purchase, please contact us at firstname.lastname@example.org within 2 days of receipt so that we can action an appropriate remedy.
Goods can be returned within 7 days for an exchange or store credit (excluding shipping costs) provided they are in brand new unused condition and in the original packaging with a copy of the receipt. The cost of returning the items will be at the buyers expense.
In the unlikely event that you receive a faulty item, please contact us within 2 days at email@example.com so that we can try to remedy the problem as quickly as possible. Cutler Road will cover the full cost of returning faulty items after receipt of the goods.
Personal information we collect from you will only be used to ship your purchases or to reply to a specific enquiry. If you would like to receive new product or promotion information, please sign up to our newsletter.
We respect your privacy and will never disclose any of your personal information to anyone else, unless specifically requested by you. We will always take reasonable care to ensure that the personal details we collect from you are secure.
5. Currency & Pricing
All prices on this website are in New Zealand Dollars. Cutler Road reserves the right to modify pricing at any time and without prior notice.
All images on this website are owned by Cutler Road (or the respective owners of the images). Images and text on this website are not to be copied, re-used or reproduced without the prior written consent of Cutler Road.