Once your order has been placed and payment has been received, it will be carefully packaged by Cutler Road and dispatched within 24 hours (excluding weekends and public holidays). We are based in New Zealand and ship within New Zealand and to Australia.
Orders are delivered within New Zealand using Courier Post, which are a fast and reliable courier company operating in New Zealand. Deliveries to PO Boxes are available. Saturday deliveries can be accommodated where possible; please contact Cutler Road to arrange Saturday delivery.
Due to the high value of most products we send, a signature is required upon delivery of all orders. Please consider using a work address if there is not likely to be anyone home during the day.
Orders are delivered to Australia using the NZ Post, International Courier service. This is a tracked service and covered for losses should they occur. Delivery to PO Boxes and rural locations are available with this service at no additional charge.
Delivery costs within New Zealand:
- $8 NZ wide including rural delivery locations for most standard orders
- $5 for small items as calculated at checkout
Orders over $100 incl. GST purchased via our website qualify for FREE SHIPPING WITHIN NZ!
Delivery costs to Australia:
- $15 Australia wide
- $8.50 for small items as calculated at checkout
Orders over $150 purchased via our website qualify for FREE SHIPPING TO AUSTRALIA!
Delivery timeframes once your order has been dispatched are:
- North Island, 1-2 working days
- South Island, 2-3 working days
- Rural addresses, an additional 1-3 days
- International Courier to Australia, 3-6 working days
Please note that these delivery timeframes can be longer during busy periods such as prior to Christmas or around public holidays.
Pickup from our Premises:
We are based in Gisborne, New Zealand. Local customers are welcome to collect their orders from our premises. Please leave a note in the comments box at checkout if you would like to do this and we will provide you with our address for collection and refund your shipping charge.
We welcome orders from our international customers. Please contact us so we can process your order manually. A shipping charge of approximately $15 will apply; this will be calculated separately based on the size of your order and destination.